Privacy Policy

1. Personal Data We Collect

We may collect personal data that you provide directly (such as name, email address, phone number, or other details supplied through forms or communications) and technical data (such as IP address, browser type, or usage information collected via cookies or tracking tools).

2. Purpose of Collection

We collect personal data in order to:

• Provide and improve our services
• Respond to enquiries or support requests
• Manage business operations and administration
• Comply with legal or regulatory obligations

3. Consent and Legal Basis

We only collect, use, or disclose personal data with consent or as permitted by law. Under Singapore’s Personal Data Protection Act (PDPA), consent may be:

• Explicit, when you voluntarily provide personal data and agree to its use; or
• Deemed, when the collection, use, or disclosure of personal data is reasonably necessary for the performance of a contract with you.

You may withdraw consent at any time, subject to legal or contractual restrictions.

4. Disclosure of Personal Data

We do not sell or trade your personal data. It may be disclosed to:

• Employees or authorised personnel who require it to fulfil service obligations
• Trusted third-party service providers, bound by confidentiality and data protection obligations
• Regulators, law enforcement, or other parties as required by law

5. Data Storage and Security

We take appropriate measures to safeguard personal data against loss, misuse, unauthorised access, alteration, or disclosure. These measures may include encryption, restricted access, firewalls, and staff training in data handling.

6. Data Retention

Personal data is retained only for as long as it is needed to fulfil the purpose for which it was collected, unless a longer period is required by law or necessary for accounting and compliance purposes. Once no longer required, data will be securely deleted or anonymised.

7. Cross-Border Transfers

Your personal data may be transferred and stored outside Singapore. Where this occurs, we ensure that appropriate safeguards are in place to provide a standard of protection comparable to that under Singapore law.

8. Data Integrity

We take reasonable steps to ensure that personal data is accurate, complete, and kept up to date for the purposes for which it is used. However, it remains your responsibility to provide correct and current information.

9. Your Rights

You have the right to:

• Request access to personal data we hold about you
• Request correction of inaccurate or incomplete data
• Withdraw consent to the use of personal data
• Request deletion, subject to legal and contractual requirements

10. Complaints and Disputes

If you have concerns about how your personal data is being handled, please contact us directly. If your issue is not resolved, you may also raise the matter with the Personal Data Protection Commission (PDPC) of Singapore. Available at: https://www.pdpc.gov.sg/

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or the law. Updated versions will be posted on this page.

12. Contact Information

For questions, concerns, or complaints relating to this Privacy Policy, please contact us:
Email: services@zepelintechnologies.com
Address: 03-36-261 Waterloo Street Waterloo Centre, Singapore
Registration Number: 202138317K